⚙️ DevOps & Platform Eng

Full Automation QA: The Support Ticket Explosion That Followed

They automated everything. Then bugs poured in. A cautionary tale of green CI pipelines hiding real chaos.

theAIcatchup Apr 09, 2026 3 min read
Support ticket graph spiking after manual QA team dismissal

⚡ Key Takeaways

  • 100% automation creates false confidence; green tests ≠ working product. 𝕏
  • Manual exploratory testing catches usability and edge cases scripts miss. 𝕏
  • Automation requires heavy maintenance — often 60% of engineers' time. 𝕏
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theAIcatchup

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#Cypress failures #QA automation #automation-testing #exploratory testing #manual QA #manual testing #test automation #testing pitfalls

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Originally reported by dev.to

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